4 Pack of Filtra Balls Filter Media For 21 Inch Sand Filters.
Do not use clarifier while using Filtra Media Balls. Doing so may cause damage, not covered by your filters warranty, to occur.
Warranty Coverage: Filtra Balls Filter Media come with a 2 Year Limited Manufacturers Warranty. The manufacturer warrants their filter media against defects on workmanship and materials. This warranty will be void if the filter media become damaged as a result of improper installation or use. Warranty does not cover labour charges, cost of lost water or chemicals, or any other damages that may occur.
Start a Warranty Claim:To begin a claim please email customerservice@poolsuppliescanada.ca with a photo showing the defect(s)/damage to your Filtra Balls Filter Media and include a brief explanation of what occurred.
The following products are included in the price of this package.
Manufacturer Warranty: Refer to the product description for manufacturer warranty details and conditions.
Extended Warranty Details*: Pool Supplies Canada's extended warranty covers replacement parts only.
* Note: extended warranty coverage does not begin until after the included manufacturer warranty term has ended.
These filter balls only lasted a 1-1/2 years. When I tried to claim warranty on them, which is 2 years, it was rejected by the manufacture. Pool Supplies talked with the manufacture but got nowhere. This manufacture of the filter balls doesn't stand by their product at all. It was really easy to prove my old filter balls were defective, at start up this season pool was foggy and wouldn't clear after two weeks, changed the balls with new ones, pool went crystal clear within half of a day. Again it's a real shame to leave a bad review, as the filter balls do work, but I spent more on these filter balls because of the warranty. But that warranty means nothing as the manufacture doesn't stand by their product. I might as well bought cheap ones that are 1/4 of the price of these, and even if they just lasted one season, I would still be a better deal. I do recommend filter balls especially for people who don't want to waste a lot of water on backwashing, but I wouldn't pay the premium price from this manufacture for the warranty as they don't stand behind their product.
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