What Our Customers Are Saying

At Pool Supplies Canada, we take our customers feedback very seriously, and pride ourselves on delivering excellent customer service - from the moment you first place your order, to after your items are delivered. Below are just a few of the kind words we've received from our thousands of satisfied customers over the years!

Click on one of the logos below to view reviews from our customers on trusted review sites. Please note that some review sites may require you to login before you can read them.

Above Ground Pool Customer Reviews

Can't say enough about the excellent customer service! We purchased the Creation 21ft round salt water. We also had a large return of a pool fence that was easy and quick with Kate's help. Also want to say thanks to Ryan for all his helpful advice. We will be return customers.
- Sheryl

Thx again for all your help!

I'm finally finished my 'do it yourself ' pool project. Thanks for all your help in the purchase and install of my 21' above ground pool kit. I saved a pile of money and received great service. Everything I needed was delivered on a pallet and placed right in my garage in Paradise Newfoundland!! Feel free to post this on your website or Facebook page, I wasn’t sure how to do it directly.
- Dan

We purchased a pool from you last year. Tried to post to your facebook page but I can't do it so I have attached pictures instead. It has been awesome! Thanks!
- Jeanine

I haven't had a chance to email you since we've had our pool up and running as we are having quite a busy summer. Just wanted to send you a small note telling you how pleased we are with both the product and service from Pool Supplies Canada. I will definitely recommend you guys to anyone looking to purchase a pool or pool supplies. Feel free to give my email to anyone from Newfoundland is looking to buy and would like to contact someone who has already purchased from you. Just for your info as I know you sell many pools I purchased a J8000 15x30 Oval Pool Deluxe package back in May. Once again thanks and have a great summer!
- Sue Anne

Just to let you know that our pool has been running for a month now and we are loving it! Still need to get a carpet laid on the deck but that may not happen until spring given the late date now. Thanks again. You people are great to deal with.
- Ken and Joanne here in the boonies in NE Saskatchewan.

Inground Pool Customer Reviews

I wanted to take a minute to thank you all for the amazing service you gave me in regards to my inground pool kit and the order for the lights! I got all the lights and tiger flex this morning and we are already installing them to get ready for the weekend of back fill! Once again, thank you very much and I will continue buying from you guys and already spoke of your kits to 2 of my friends! Have a good day!
- Eric

Pool Equipment Customer Reviews

Great customer service! After having an issue I'm happy with how it was resolved!
- Patricia

Juste un petit mot pour vous remervier de votre soutien ainsi que votre excellent professionalisme lors de mon achat par internet d'un chauffe eau propane LXI400PN le 2 Mai derier. Jai bien recu la marchandise et en excellent etat. Au plaisir de faire encore affaire avec vous.
- Dominic

Hayward Maxflo II Inground pump 279$ for one of the best pumps on the market??? Are you kidding me! What a deal. My neighbor and I bought 1 each – Thank you pool supplies canada for saving me about 200$!
- Tammie S

First of ordering through PSC was seamless and very quick to ship. That alone makes me a repeat customer. The brick and motor pool shops in my area are rip off artists so this site is a blessing.
- Stephanie H

I just wanted to send this note thank you for your assistance in finding and having my heater and other materials delivered. I would like to say that everything is working great and we could not be happier with the product and service. Thank you again and we will be back for more products in the future! Best personal regards,
- Jason

Love our new Hayward 150000 BTU pool heater. My 5600 gal pool was a frozen hockey puck at the start of May. 36 hours later we were swimming in 90 degree water. Thanks for the great products and quick delivery!
- Darren

Ordered a pool heater and then 2 pool toys for nephews. On both occasions the persons I dealt with provided wonderful service and advice. Merchandise arrived faster than if I had ordered it in town (Ottawa) and the prices were less than even in the US. A wonderful company to deal with; they will get all of my pool services in the future!
- Kenneth

I just want to say how pleased I am with the quick processing and delivery of my new pump. Excellent response to my inquiry. This was a good experience and I will share this with my friends and family.
- Martin

From ordering online to delivery to my front door in under 24 hrs, thank you very much for your excellent service. The pump is installed and it's so quiet my wife thanks to you too.
- James

Thanks for sending these panels so quickly. I ordered then Sunday afternoon online and received them today Tuesday. I can’t believe they got here so quick !! Thanks again. I have become one of your loyal customers thanks to your awesome service!! Any other pool product that I need I will buy from you and I will let all my family and friends about your company. Thanks again.
- Pierre

This year (April) we bought a propane gas heater for our pool. The former one lasted 9 years. We had it installed in may and 2 weeks later is was leaking we contacted Pool supplies that contacted the manufacturer for warranty. After several calls in a period of two to three weeks we got a replacement part that we got installed 2 weeks later it was still leaking again after several calls from Greg to the manufacturer they told us to have a technician check it out and him phone the manufacturer. (technician out on holiday 2 weeks) diagnostic leaking a same place again defect in parts. Greg at Pool supplies took decision to replace the whole unit either by same product or one of other brand. We decided to go with other brand with excellent follow up service and we got another water heater. We have to say that Pool Supplies Canada and their staffs gives a excellent customer service and if we had to give them a medal it would be GOLD.
- Jean & Carole

Pool Liner Customer Reviews

Jarred, I forgot to thank you for the great service I received from you. The liner I received was of high quality and fit perfectly. You did a great job!
- Dick

Thank you so much! I received the cover and all the hardware (extra too!) a while ago and installed it today. It looks great, my family loves it. I feel it is much safer than our old tarp and after a brief climb on the learning curve I got it in, in just a few hours! Again, I am super pleased with both the product and service I received from you folks.
- Tom

I finally completed my pool liner installation last Sunday. The liner fits perfectly like a glove. Everyone is impressed with the look and I thank you for making it possible.
- Kris

Bonjour je me dois vous mentionner ceci Je devais commander une toile pour ma piscine 12x24 hors de terre chez vous ce matin jai ecris au support online quelle charmante personne qui m a dirige de main de maitre ches trendium pool pour verifier si ma toile etais sous garantie elle ma fournis toutes les coordonnees pour rejoindre trendium. De plus eelle m a foumis le lien correspondant a ma piscine si je devais commander une nouvelle toile so la garantie plus valide. Une chose est sur de service comme m a donner aujourd'hui on ne retrouve pa ca partout -you taking care of client wonderful – de toute facon je vais commander de chez vous marche pour piscine et accessoire et la toile 12x24. merci de m avoir dirige dans le processus

Seulement un petite message pour vous informer que j'ai recu cet apres midi les deux colis, tout est parfait, dans les prochains jours, un installateur specialise fera l'installation de ma nouvelle toile. Merci pour votre excellent service ainsi que votre rapidite d'execution.
- Sylvain

Product is of good quality – good weld. Was easy to install. Very happy with this purchase. Delivery was quick and well packaged.
- Patrick

We ordered a pool liner and skimmer recently and we chose to pick it up ourselves at the warehouse. The service was excellent and the pool, liner and skimmer are great. Installed beautifully. The warehouse experience was fantastic. The staff there made every customer feel like they were the number one priority. I will definitely shop with Pool Supplies Canada again!
- Tracie

I wanted to let you know how pleased I am with your inground and onground liners. Every single one I've ordered have fit like a glove.
- Jeff

Just wanted to thank you for being incredibly efficient. Bought a pool liner online Thursday, changed our minds on the designs & your company corrected us, followed up by email & phone to notify us it was corrected and it was delivered by Tuesday (without rush processing.) I'll definitely use you guys again – oh and we LOVE the liner! Thank u!
- Kerry

Thank you so much! I received the cover and all the hardware (extra too!) a while ago and installed it today. It looks great, my family loves it. I feel it is much safer than our old tarp and after a brief climb on the learning curve I got it in, in just a few hours! Again, I am super pleased with both the product and service I received from you folks.
- Tom

Hi Jarred and Tracey, I just wanted to say how happy and pleased my husband and I are with the pool liner we received on June 2/14. We've now installed it and it was a perfect fit and looks really beautiful. We are sooo happy with the whole experience I wanted to write to you both because you each helped me so much. Word of mouth is really the best advertising you can get – we were recommended to your company by two different neighbors who were very happy and now so are we. We will only be too happy to pass it on and tell anyone we can about Canada Pool Supplies. The prices and service were unbeatable!
- Cynthia

I was really hesitant to purchase a liner from you. I wanted to buy one locally so I could get my pool up and running, but I'm so glad decided to order from you. I ordered on a Sunday afternoon and it was delivered Tuesday afternoon and it was delivered Tuesday morning. We installed it without any problems and it looks so much better than any of the ones I was able to find here. I love it. Thank you!
- Kari

We bought a liner through her last year that none of the local pool places could source for a third of the price. Installing was a piece of cake. Really easy to do.
- Cindy

Greg, Melanie and Tracey Thanks so much for all your help – especially Tracey with whom I had the pleasure of speaking with when ordering! You all have been very helpful in ensuring and reassuring me that my liner was shipped and was exactly what I was looking for! With the help of some friends and family I got it installed and we are now enjoying the pool with the awesome new liner- it looks great! Thanks again for all your help! As usual your customer service is top notch!
- Randy

Thank you so much for such excellent customer service. Our liner arrived quickly and fit like a glove. We will certainly be recommending you to family and friends. Very happy customers.
- Doug and Deby

j'ai deja recu la toile …......... SUPER Je suis tellement contant que si je le pouvais je te dirais sur U-tube. Merci bien. Tu as vraiment bien travaille en tout cas, tu n'oubliera jamias. En tout cas, tu n'oubliera jamais Drummondville.... Et tu peux etre sur que grace a ta toile. J'aurai l'une des plus belle vue sur las riviere saint francois.

Very very pleased wit the items we ordered and the prices are the best around that we could find. Fantastic service and top quality pool supplies. We ordered a liner for a 15 x30 foot oval above ground pool as well as fencing. Came very quickly. Keep up the great service. We will be getting all our supplies from you in the future. Thank you!!
- Bonnie

I'm right up there with Mandie. Had a new liner made for my octagonal shaped pool and ordered a winter cover, cove pieces, rhino mat and it came right than they said it would and the liner fit beautifully. My “new” pool looks awesome and only $40.00 for delivery! Such wonderful service and high quality yet low prices that can't be found anywhere.. Will certainly be shopping at Pool Supplies Canada next year and when I will need a new solar cover reel and blanket. Thanks so much for the wonderful service you provide all us pool people and for keeping prices so reasonable.
- Sue

Pool Cover Customer Reviews

I must say I'm impressed. The cover arrived today and fits perfectly. Everything about this cover is exactly as I ordered it. I am very satisfied with my purchase and am surprised by how well it fits and how fast it came to my door!! Please thank everyone involved in this absolutely perfect example of how a purchasing experience should be!! Yourself, your support staff, manufacturing... just wow. Thank you very much for asking for a rush on my behalf!! I'm at a loss for words... Thank you!!
- Brad

I just wanted to acknowledge the great service I received from your team! I was really impressed by how quickly my questions were answered online and by how quickly the cover was made and delivered to us! I installed it yesterday on my mother in law's pool and it looks great!
- Jeff

I thought I'd pass along this short update to follow up on our activity this summer in regards to the new solar cover you helped us with. The season has sadly come to an end and and we have been very pleased with the second cover you sent to us. It has so far worked very well with no problem like our first one had. I imagine you don't always get positive emails but thought this one was deserved. Your quick help with our return was greatly appreciated and the results were more satisfactory. Secondly, we just put on our new winter cover the we ordered from you, as well and it was a perfect fit. I think it went on easier than our original cover and we'll see how well it lasts our New Brunswick winter. Both products have met our expectations and your service has been second to none. I am sure if all works well this winter you have made a regular customer of us. Again, thanks for making our pool summer one of our best in a few years. We enjoyed many days and appreciate your service a great deal. Our best wishes for a great winter season and we look forward to future dealings with your company.
- Brian

The last shipment took 24 hrs to receive 16x32 winter cover, great service.

Pool Accessory Customer Reviews

PLACED THE ORDER FOR A POOL REEL MODEL 3A ON THE 15TH OF JUNE AND RECEIVED EVERYTHING BY THE 26TH OF JUNE. GREAT SERVICE AND GREAT PRICE SAVED AT LEAST $150.00 if not more. - ANDRE

Thanks @PoolSuppliesCdn. Our new hot tub cover looks great, fits well, is light and was reasonably priced.

What Else Are Our Customers Saying About Us?

Just a quick note to say THANK YOU for the great experience with your company. I was looking for a robotic pool cleaner and after looking on a lot of sites, mostly from the USA, I came across your company. Just to mention this was Sunday morning, so I decided that I would go ahead and order it but with a request to pick it up Monday morning. Low and behold I got a response right back saying they had finalized the order and yes they could accommodate the Monday request. I went over about 10:00 and walked and was greeted by the shipper and he said.” oh yes your order is right here, Sir,” and had me out the door in 10 minutes with a warm smile.
I must say that with the decision to buy on line, which saved me a lot of money, to the time when I picked it up , less then 24 hours I was completely satisfied with the level of communication, quick responses and friendly, online and in person, representatives.
- WELL DONE!

I am a new customer to Pool Supplies Canada and have been very impressed with the quality of their products, easy online ordering, fast delivery and fabulous customer service. I ordered a solar cover roller for my pool and it arrived earlier than promised. When I had a question about my order, I was quickly connected to a customer service representative through their chat window, even though it was late on a Sunday. Each time I have reached out to them, they have addressed my concerns with professionalism and care. I highly recommend this company. Thank you Pool Supplies Canada!
- Nancy, Ottawa, Ontario

Thanks so much I received my order yesterday morning... good quality , great prices, great service, fast shipping (free w/ my order over $200.) this went off without a hitch... thanks again
- R. McMaster

This was my first time ordering from you guys and I figure I would take a chance since you are local. I just ordered yesterday afternoon and you can expect my surprise that the package has already arrived. I will definitely be recommending you guys to all my friends with pools and will be bookmarking your website and doing all my purchases like this from now on through you guys. Great job, it is tough finding reliable and affordable places around me (aurora, Woodbridge GTA). However with fast shipping like that I just wanted to say thanks.
- MarcoB

That is exactly what has taken place. Thank you very much for looking after this for me. I have recommended Pool Supplies Canada to every person who has asked about my pool and my dealings with your company. I have the best possible experience... an am enjoying every second of my pool. Thanks again!
- Sue

I got the packages. Thanks you were FAST and the pricing was amazing. LOVE POOL SUPPLIES CANADA!!!
- Mark

Thank you very much. I truly appreciate your prompt service. I recommend your company to a friend of mine who was considering purchasing a new pool and I would gladly do it again. Thank you again.
- Annmarie & Gary

Jeepers you guys are good. :) first time pool owner here and so far I will only be ordering from you..
- Claire

Would like to express how thrilled I am with the service provided by your company. Incredibly quick delivery and great prices. Would highly recommend you to all pool owners! Thank you so much!
- Andrea

You replied to my message this morning and told me the part was sent out yesterday, when I got home from work today the part was waiting for me. Thanks for the great service, one of the best companies I have ever dealt with. Keep up the good work. I would recommend Pool Supplies Canada to anyone for a pool or supplies.
- Brenda

Hello, Just have to say I had a big problem in my mind but the staff at pool supplies took such good care of me and my now.... no problem... that I will tell everyone to buy from them... great staff, so kind and best service ever... signed stress free!!!! Thank you Tracey you're the best!
- Blanche

Thank you very much! This was our first purchase from Pool Supplies Canada and we're hugely impressed with your service!
- Richard

Just wanted to let you know my order that was placed on Monday June 15 for a pool pump )came via UPS) and gas heater (came via courtesy freight) arrived today Wednesday June 17- awesome service, thanks so much!
- Lori

Thanks very much for your time on this. We will look forward to receiving the cover. Is there an expected shipping date on that? You have been very helpful and we truly appreciate that when doing business. We will let others know the extra steps you have taken t ensure the cover is correct. Thanks again!
- Karen

To the Customer Service Manager: We are writing to tell you how happy I am with your service rep Dion. He was efficient, helpful and friendly. People like this are the reason customers continue to do business with you.
- Ralph

I would just like to send a quick note thanking you and the staff at Pool Supplies Canada. You and your staff made a very upsetting situation into a very awesome experience. When I received my order that day and it was damaged and pieces were missing I was pretty upset to say the least. The next day all it took was one email and a follow up call and you people acted very professionally and quickly. The customer service has been top notch and again THANK YOU all. I did receive my new order you shipped out and all was intact and I am very happy and will spread the word around about how awesome the customer service and how professional you people are. Again, thanks.
- Bob

I placed my order yesterday afternoon and it was delivered 10 minutes ago. I'm floored!! How are you guys so good? You are now my new pool supply company. Awesome is all I can say and I will say it to everyone I know who has a pool. Great job, guys and gals!!!!
- Paul

The service from Pool Supplies is unbeatable. The pricing on name brand parts is also lower than anywhere. These people bent over backwards to help me. Thank you Pool Supplies Canada!!!!!
- Kent

Thanks for your help and personal attention to make shopping at Pool supplies a very positive experience. Rare today when we constantly have to deal with impersonal attention often form people we find difficult to understand. You are a blessing to your company and a reason for their success. I look forward to dealing with your company next season. You have a great thanksgiving as well.
- Wayne

Thanks very much I have received the part. I must say not only are your prices the best around even if you include shipping costs but your after sale service is fantastic. I just want to thank you and will tell everyone that has a pool about your site. (I am a real estate appraiser and visit many homes every week and hope by my promoting your site you will get some business.)
- David

Just thought I'd let you know your store saved me $200 CAD over my local retailer!! (That includes shipping charges.) Please keep your low prices with the knowledge that you're building a loyal customer base. From now on, I'll be purchasing all my pool accessories from Pool Supplies Canada. Thanks again!
- Brandon

I wanted to thank your amazing employees for the excellent service and supplies. I only wish more companies could have your work ethic and customer service standards.
- Joanne & Family

Hi !! I've ordered twice this week from you guys and received my package the next day... wow!! Amazing service!!! I will be getting all my pool supply from you guy from now on.. Thanks :)

I should have registered an account 2 years ago but have never gotten around to it. Please accept my thanks for he great service. We bought our pool 2 years ago and a heater and fencing last year. Such great prices that when the guy who delivered the water when we first got our pool asked what I paid for it he was amazed. He was look for a new liner fr his inground and asked my your web address. When he topped up last year he told me he had bought from you and saved a significant amount over the local retailers he had priced. Thanks again for your help and the great work.
- W. Graham

Thanks received the product. Great service guys! A job well done. Will refer your company to my friends and family. Thanks again.
- Richard

Thank you very much the package has been received. I am extremely satisfied with the ease of ordering and the outstanding turnaround time. I will be sure to refer you all to my friends and family.
- Janet

Please feel free to share my comment! I have made two purchases from your website in the last month. The prices were much lower than the pool stores in my city, even with the shipping. I am very impressed with the quality of the products as well as the speed in which I received them. I will keep making purchases from your company in the future. I will also recommend to anyone that I know with a pool! You have made me a very happy pool owner! Happy Summer!!!
- Mandie

Thank you very much. You're great at customer service Melanie. Well done.
- Denis

Thank you. Shopping with you is so convenient and such great deals as well.

Wonderful Products – will continue to purchase for Pool Supplies Canada for as long as we own our home

I've ordered from Pool Supplies Canada twice now in the past year and both times my experience has been fantastic. Ordering is super easy, delivery is fast and best of all you are always cheaper than the local store!
- John

Excellent customer service and support. Personable, efficient and speedy service, in particular Dion in the customer service department... definitely a company that cares....... thank you.
- Sandy

Happy happy happy!! I'm very impressed and pleased with how fast my liner came, just ordered it yesterday and got it today.
- Ashley

Thanks for the follow up Ryan, putting liner in on Sunday , we are very happy with website and service, will recommend in my area and yes we will be ordering more in the future for sure.
- Kevin

Ordered my liner, rhino pad, coves and wave-less foam walls last Monday, received them Wednesday, I installed yesterday, filling the pool today. Great service, great products.
- Joanne

WE have been referring customers to PSC for 4 years now and we have never heard any complaints. The shipping is done within days which helps me keep my customers happy happy happy! Thanks Pool Supplies
- Catherine

I ordered a pool liner on Saturday and it arrived today. Wonderful service!!!
- Sharon

I agree! We bought fabulous products, great price, great shipping. I always recommend Pool Supplies Canada to people!
- Charlotte

Ditto. Tried to buy local but they couldn't beat your prices and that was even with shipping!
- Marnie

PSC is awesome! Loving our pool during the recent heat wave here in Ontario. Pool got up to 32c!
- Bill

Thank you so much. I've ordered twice from your website and we have had no issues with product or delivery!!! Great stuff. I will use your website for anything and everything I can order!!
- Jeff

hi! Recently I did business with your company for pool supply and I want to tell you that I'm very satisfied from your shipping department. SIMPLE-QUICK-ACCURATE
- Ronald

Delivery was overnight which was a pleasant surprise. Product works great. No issues in recommending this product and this supplier. Completely satisfied.

We have bought a lot of things from this company and have been very pleased with everything.
- Patti

Thanks for the quick turnaround. Ordered, paid and received my drain cap in just one day. You guys rock! Now my pool is ready to rock!
- Bill

Pool is up and looks good! As promised I have told 5 people about your excellent customer service. Going to your site now to look for accessories. Have a good summer!
- Paul

Good afternoon, Ryan. Unlike today’s younger generation, buying merchandise online is still quite new to me. The pool pump in question was one of my first online purchase and this morning when I read the email from Aqua Pro I told my wife I learnt my lesson so today we'll go buy a new pump locally. Your gesture in superb customer service has now renewed my faith in online shopping. Already in the last couple of hours I spoke with two of my neighbors who have 1 inground and the other above ground) pools and I have told them of my experience with Pool Supplies Canada. Sir you have earned my loyalty! Thank you so much!
- Jerry

Wow totally amazing company. I ordered my new liner and rhino pad yesterday and they arrived today now that's what I call service.
- Denis

Thank you very much for confirming my information for me. I have just ordered $6000.00 worth of supplies. This is my second order for you guys. I have recommended you to others. :)
- Nickie

Absolutely great service!!!! Ordered twice in a matter of one week and everything came as expected and quick delivery right to my door!! And great prices too!!! keep up the great work.
- Barry

Ordered several things Friday night, everything arrived to my door today. Outstanding service! Thank you! :)
- Brittany

Very impressed, first time ordering from your company yesterday at approx 11am ad my new pool liner arrived today at 2pm....... awesome service.
- Denise

Pool Supplies Canada is first class in pricing, supplying and their customer service is the best of all!!!!!!
- Satisfied customer Brian (Jim)

Have to replace our pool liner and Jarred couldn't have been more helpful. Prompt reply, answering all my questions & requests. So appreciative of his help. Thanks Jarred!!!
- Sue

Great service, ordered my complete above ground pool kit on Sunday and will be delivered tomorrow, only took 4 days! Thanks for the fast service! Can't wait to start swimming :)
- Sherry

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