Not Receiving Emails - Email Assistance

Some of our email messages to our customers can be blocked or filtered into the junk or spam folder, especially now that email filters are focusing more strongly on “grey mail” or commercial mail.

To avoid these situations, add our email addresses to your Safe Senders List. We've put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

Please add either the From Address that the email you received came from OR add the domain @poolsuppliescanada.ca to your Address Book, Contacts or Safe Senders List to ensure you can receive our emails.

How to Add an Email Address to Your Safe Senders List

Window Live / Hotmail

Note: Adding to the Address Book in Live doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe.

• Step 1) Open the email
• Step 2) Click on the Mark as Safe link

Gmail

• Step 1) Open the email.
• Step 2) Click on More Options in the upper right hand corner of the message.
• Step 3) Click on Add Sender to Contacts List in the header of the email.
• Step 4) A confirmation message will be displayed above the email.

Yahoo! Mail

• Step 1) Open the email
• Step 2) Select the Add to Address Book link.
• Step 3) Enter the email address of the contact and click on Save Contact.

Mail.com

• Step 1) Open your Address Book.
• Step 2) Add customerservice@poolsuppliescanada.ca to your Address Book.
• Step 3) Click Save contact - emails should be sent to your inbox.